Exchanges are facilitated based on product availability. Contact our customer service team to
initiate an exchange request. For detailed information or to initiate a return or exchange, please
refer to our comprehensive policy on our website. If you have any questions or require
assistance, our dedicated customer service team is here to help.

Please contact the seller for inquiries or more information on customs fees or duty on the
package.

Log into Your account using your credentials.

Navigate to Your Order History:
Once logged in, go to the “Order History” or “My Orders” section. Here, you’ll find a list of your
recent orders.

Locate the Relevant Order:
Identify the order you wish to change or cancel from the list.
Select “Change” or “Cancel”:

Click on the “Change” or “Cancel” option associated with the specific order. If these options are
not available online, proceed to the next step.

Contact Customer Service:
If online options are not available or if you encounter any issues, please contact the seller
immediately or You can send us an email at [email protected]
When contacting customer service, please provide your order number and any relevant details
about the changes you’d like to make.

Confirmation Email:
Once changes are made or the order is canceled, you will receive a confirmation email with the
updated order status.

Remember, time is of the essence in ensuring timely adjustments. If your order has already been
shipped, certain modifications may not be possible. We appreciate your understanding, and if
you have any questions or concerns, feel free to reach out to our customer service team at
[email protected]
Thank you for choosing Peniel Disability & Senior Services. We appreciate your business!

Non-Returnable Items:
Used or Opened Products: Hair products that have been used or opened are non-returnable.
Please inspect your items upon receipt to ensure they meet your expectations.
Intimate Care Products: For hygiene reasons, products related to intimate care, such as combs,
brushes, and certain styling tools, are non-returnable unless they are in their original, unopened
packaging.
Opened Beauty and Personal Care Items: Opened beauty and personal care items, including
hair dyes and styling products, are non-returnable due to health and safety regulations.

Timeframe for Returns:
Please initiate any return requests within 9 business days of receiving your order. Returns
requested after this timeframe may not be accepted. (please contact the seller before starting a
return process)

Condition of Items:
Returned items must be in their original condition, unopened, and with all packaging intact.
Items showing signs of use or damage may not be eligible for return except if it was received
damaged, with proof sent to [email protected]

By purchasing with Peniel Disability & Senior Services, you acknowledge and agree to the terms
outlined in this return exclusion policy. If you have any questions or concerns, please contact our
customer service team or seller for assistance.